CriterIA PQRS
Requests, complaints, claims and suggestions
Classify every customer case by what the customer actually asks for
CriterIA PQRS reads the case text and its attachments, places it in your classification catalog, flags sensitive cases, and prepares a draft reply for review, in your CRM or in its own console.
Manual classification eats the time that should go to answering
Customer cases arrive as free text, with attachments and legal deadlines. When classification depends on who handles the case, the same problem ends up under different causes, reports lose value, and urgent cases get mixed with routine ones.
- Catalogs with hundreds of causes that nobody fully masters
- The category chosen at intake rarely matches what the customer is asking for
- Formal petitions, lawsuits, and churn signals detected too late
- Replies written from scratch even when an official template exists
From incoming case to proposed reply
- 1
The case arrives
From your CRM, in bulk from an Excel file, or pasted on screen.
- 2
Reads the intent
Analyzes what the customer wrote and the content of attached PDF and Word documents.
- 3
Classifies against your catalog
Assigns the case type and the cause from your classification tree, and states whether a template applies.
- 4
Drafts and delivers
Writes the reply with your official template or builds a brief for the analyst, and posts it to your CRM or to the CriterIA console.
Built for real customer service operations
Case type
Tells requests, complaints, claims, suggestions, reports, and compliments apart using your definitions.
Your catalog, no code changes
Causes, templates, rules, and examples are managed from a console. They change without a redeploy.
Replies in your voice
Uses your official templates, greetings, and sign-offs, and respects your list of banned words.
Analyst brief
For complex cases it summarizes facts, requests, cited grounds, and suggested actions.
Risk alerts
Flags formal petitions, lawsuits, reports, and churn intent so a person handles them.
Bulk processing
Classifies batches of cases from an Excel file and returns results ready to analyze.
Feedback on every result
Your team rates each classification. That feedback drives continuous calibration.
Cost under control
Tracks the cost of each case and lets you set a spending cap.
AI proposes, your team decides
CriterIA PQRS is designed to work alongside your analysts, not to replace their judgment. When it isn’t sure, it says so and routes the case to a person.
- Abstains and escalates when the information isn’t enough to decide
- Every decision is logged with its reasoning for auditing
- Cases with legal implications always go through a person
- Calibrated against historical cases your team validates before going live
In your cloud, with your tools or as a complete solution
Your Azure subscription
Deployed in your organization’s cloud, with Azure AI Foundry models and secrets in Key Vault.
With what you use, or end to end
Connects to your CRM or the tool you use today, with a production Salesforce connector and an open API. If you don’t have one, we deliver the complete solution.
Calibrated with your data
We measure accuracy against your real cases and tune glossary and rules before going live.
Designed for organizations with high case volumes
Want to see CriterIA PQRS with your own cases?
Book a free demo. We’ll show you how it classifies cases like yours and what it would take to connect it to your operation.
Book a demo